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Ellucian eCommunities

ECommunities has an intuitive, adaptable user interface to locate information, submit community questions, share best practices, engage with peers, and resolve issues quickly and efficiently. You can follow specific communities (places), people, and individual pieces of content. Notifications are customized to your style of work—you build your own streams (feeds) bringing all things that are important to you into one view. ECommunities delivers a mobile responsive design for use on desktops, tablets, and smartphones. The platform leverages Ellucian’s existing single sign on (SSO) architecture providing one login accessing the Ellucian Hub, Ellucian Support Center (if you are an approved Support Center user), AND the new eCommunities.

If you already have an Ellucian HUB account, no further action is required on your part. You can access eCommunities on the Ellucian HUB.

If you do not have an Ellucian HUB account you will need to follow the instructions in order to register for an account and ensure uninterrupted access to your community.

Customer Support Center

The Customer Support Center is the most convenient and efficient method for getting your issues addressed and questions answered.   This is a self-service tool allowing you the ability to enter and review the status of open contacts, report defects and request product enhancements.

 

To contact the Customer Support Center:

·         Via the Web:  Use your Web browser to access Ellucian’s customer support page at http://www.ellucian.com/Solutions/Ellucian-Client-Support.    After a case is entered the system generates an automatic e-mail confirmation, which includes the assigned case number for your records.

·         Via Email:   Send your question to actionline@ellucian.com. Your issue will be logged into the system and you will receive a system generated e-mail confirmation detailing your specific issue and referencing the corresponding contact number.

·        Via Phone:  Contacts can also be placed to the Customer Support Center by calling 800-522-4827. Your call will be answered by our automated voice mail system.

  

Questions submitted to the customer support center should pertain to CRC or how a specific process should be handled.  For example: the ACH process, or the clearing House process.   CRC questions could be anything that you may have a question about related to the CRC product. 

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