View Borrower Mail Queue

To view the contents of a borrower's Mail Queue, click on the magnifying glass icon located on the right side of the Borrower Mail section of the screen (see example below).

When this icon is clicked, a new window is opened (see example below) that contains the following:

• A listing of all (unprinted) items that are currently in the borrower's mail queue, as shown in the example below.

• A function Bar that contains a Print Mail icon and a Update/Delete icon.

If there are no items in the borrower's mail queue (as evidenced by a zero displayed in the unprinted mail counter) and the magnifying glass icon is clicked, a message will be displayed as shown in the following example:

Filtering Mail

The top bar of the mail queue contains three radio buttons as shown below:

The Show All radio button is the default. To view only Letterhead Mail or Non-Letterhead Mail, click the appropriate radio button. This filter is critical for printing purposes. Letterhead and Non-Letterhead mail may have different margin settings. The user is advised to filter and print only Letterhead mail when Letterhead paper is in the printer.

View a Mail Item

To view a mail item, click on the associated printer icon. When this icon is clicked, a Crystal Reports report viewer is opened via a Java applet. As shown in the following example, the report viewer contains the following:

• A read-only formatted display of the document

• Control buttons which can be used to perform a variety of functions, including page through the document, print the document to a local printer, and export the document to an external file. Click on the following link for a description regarding the use of the report viewer control buttons:

Using Crystal Report Controls

Edit a Mail Item

To edit a mail item, click on the Edit icon as shown below:

The mail selected will then display as shown below:

Mail can be edited by either typing in text in a free form manner or by using the Replacable Tags at the bottom of the window. These tags can be either copied into the mail item or manually typed into the letter. If manually entered, care should be taken to ensure that the brackets (<>) are entered before and after the Replacable Tag.

Clicking Apply will save the letter in it's modified form.

Delete a Mail Item

To delete an item from the borrower's Mail Queue, check the associated box and click the Update/Delete icon.

Clicking the Update/Delete icon will trigger the display of a pop-up dialog box that requests the user to confirm the Delete action. For example:

Click on the OK button to acknowledge the Delete action.

The selected item will be deleted from the Mail Queue, and the pop-up window will be closed. The Mail Queue List will be updated to reflect the deletion.